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客戶合作流程及售后服務(wù)

一、電話交流溝通，邀請(qǐng)客戶來(lái)我司參觀考察。

二、了解客戶使用行業(yè)領(lǐng)域及對(duì)微粉參數(shù)要求。

三、根據(jù)我司在同行業(yè)近20年應(yīng)用經(jīng)驗(yàn)，給客戶提出佳合理的使用型號(hào)建議。

四、先發(fā)送樣品及檢測(cè)報(bào)告，供客戶檢測(cè)參考。

五、小批量發(fā)貨供客戶做小樣品實(shí)驗(yàn)。

六、客戶確認(rèn)后，以此為標(biāo)準(zhǔn)，批量生產(chǎn)，并保留適量樣品，以供日后雙方查詢參考。

七、定期上門(mén)或電話回訪客戶，及時(shí)了解客戶需求，提供完善的售后服務(wù)保障。

1、我公司提供給客戶的原料與隨貨同行檢測(cè)報(bào)告單確保一致。

2、我們每個(gè)批次的微粉保留樣品，供客戶隨時(shí)檢測(cè)。

3、客戶使用過(guò)程提出疑問(wèn)，我公司派專業(yè)技術(shù)人員一時(shí)間趕赴客戶公司，幫助分析原因，同時(shí)提供本批次其他客戶使用情況，協(xié)助客戶找出原因解決問(wèn)題，確屬我公司原料問(wèn)題一切損失由我們負(fù)責(zé)。

Cooperation process and after-sales service for new customers

一．Communicate with customers via phone and invite them to come to our factory for investigation and visit.

二．Know well about customers’ industry field and requirement on micorpowder parameter.

三．Based on our pratical experiences in the same industry for nearly twenty years, we provide customers the optimum and reasonable suggestions on product model.

四．Send sample and test report to customers first for their checking and reference.

五．It’s available to deliver in small batch for the purpose of customer’s experiment on small samples.

六．After customer’s confirmation, , follow this as standard and go into production, keep some samples so that both sides can check in the future.

七．Visit customers regularly or follow-up phone calls, understand customer requirement in time and provide after-sales service support.

1. The raw materials we provided to customers are same as the test report for them,  the report will be delivered with the products together.

2. The sample for each batch of our micropowderwill be remained permanently so that customers can check them at any time.

3. When customers raise questions in the process of usage, we will ask our professional and technical personnel to reach customer’s facotry at once to help them to analysize the reasons. Also we will provide the use of this batch of micropowder by other customers to help customers to figure out why, then help to solve this issue at last. We will be responsible for all the losses caused by our raw materials.